Terms of service

Last updated: September 22, 2026

Overview

Xivri is an online retail brand operated by CLOTHING KARLA LLC. Throughout these Terms of Service, “Xivri,” “we,” “us,” and “our” refer to CLOTHING KARLA LLC.

We operate the online store at www.xivri.com and provide this website, including its information, products, features, and services, subject to these Terms of Service.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you should not use our website or services.

1. Eligibility and Account Use

By using our services, you confirm that you are at least the age of majority in your state or place of residence or that you have permission from a parent or legal guardian.

You are responsible for:

  • Providing accurate and complete account information
  • Maintaining the confidentiality of your login credentials
  • All activity conducted through your account
  • Informing us promptly of suspected unauthorized access

You may not use our services for an unlawful or unauthorized purpose.

2. Products and Product Information

We make reasonable efforts to display product descriptions, colors, sizes, materials, prices, and images accurately.

However, colors and appearance may vary depending on your screen, device, lighting, or display settings.

Product availability is not guaranteed. We may modify, discontinue, limit, or replace a product without prior notice.

We reserve the right to limit product quantities available to any customer, household, geographic area, or jurisdiction.

3. Orders

Submitting an order is an offer to purchase products from us. An order is not accepted until we confirm it and successfully process payment.

We may reject, limit, or cancel an order when reasonably necessary, including in cases of:

  • Incorrect product or pricing information
  • Payment authorization failure
  • Suspected fraud or unauthorized activity
  • Product unavailability
  • Shipping restrictions
  • Violation of these Terms of Service

If we cancel a paid order, we will issue an appropriate refund to the original payment method.

You are responsible for reviewing your order details before completing checkout.

4. Prices, Currency, and Taxes

All prices displayed on www.xivri.com are listed in United States Dollars (USD) unless otherwise stated.

Prices may change without notice. The price charged is the price displayed at checkout when the order is submitted.

Applicable taxes are calculated based on the shipping destination and displayed during checkout.

Any available shipping charges, discounts, or promotional adjustments will also be shown before payment is completed.

5. Payment

You agree to provide current, complete, and accurate payment and billing information.

Payments are processed securely through Shopify and authorized payment providers. We do not directly store complete payment card numbers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We may cancel or delay an order if payment cannot be authorized or if fraudulent activity is suspected.

6. Shipping and Delivery

We currently ship within the United States according to our published Shipping Policy.

Processing and delivery times are estimates and are not guaranteed. Delays may occur because of carrier disruptions, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address.

For complete information about processing times, shipping rates, tracking, and delivery, review our Shipping Policy:

www.xivri.com/policies/shipping-policy

7. Returns, Refunds, and Exchanges

Returns and refunds are governed by our published Return and Refund Policy.

Eligible return requests must follow the stated return window, condition requirements, authorization process, and return instructions.

We do not offer direct exchanges unless otherwise stated. Customers who need another size or color may return an eligible item and place a new order.

Review our Return and Refund Policy:

www.xivri.com/policies/refund-policy

8. Order Cancellations

Cancellation requests are subject to our published Cancellation Policy.

An order that has already been shipped cannot be cancelled. In that case, the customer must follow the applicable return process after delivery.

9. Promotions and Discounts

Promotions, discount codes, and special offers may be subject to separate conditions, including eligibility, dates, product exclusions, and usage limits.

Unless otherwise stated:

  • Discount codes cannot be combined
  • Discounts cannot be applied after an order is placed
  • Promotions have no cash value
  • We may modify or end a promotion when permitted by law

10. Accuracy of Website Information

We try to keep information on our website accurate and current. However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping, availability, or other content.

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

11. Intellectual Property

The website and its content, including text, graphics, logos, product descriptions, photographs, videos, icons, designs, and trademarks, are owned by or licensed to CLOTHING KARLA LLC and are protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior written permission.

12. Customer Reviews and Submissions

If you submit a review, comment, photo, suggestion, or other content, you confirm that:

  • You own or have permission to submit the content
  • The content is accurate and not misleading
  • The content does not violate another person’s rights
  • The content is not unlawful, abusive, defamatory, or harmful

You grant CLOTHING KARLA LLC a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and publish submitted content for business and promotional purposes.

We may remove content that violates these terms.

13. Third-Party Services and Links

Our website may use or link to third-party services, applications, websites, payment providers, or shipping services.

We are not responsible for third-party content, availability, privacy practices, security, or performance.

Your use of a third-party service may be governed by that provider’s own terms and policies.

14. Prohibited Uses

You may not use our website or services to:

  • Violate any applicable law or regulation
  • Infringe intellectual property or privacy rights
  • Submit false, fraudulent, or misleading information
  • Transmit viruses, malware, or harmful code
  • Attempt unauthorized access to our systems
  • Interfere with website security or functionality
  • Scrape or collect information without permission
  • Harass, threaten, impersonate, or harm another person
  • Conduct fraudulent payment activity
  • Use our services for an unlawful purpose

We may suspend or terminate access for violations of these terms.

15. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, and products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Nothing in these Terms of Service excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, CLOTHING KARLA LLC will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of our website, services, or products.

Our liability will not be limited where such a limitation is prohibited by law.

17. Indemnification

You agree to indemnify and hold harmless CLOTHING KARLA LLC, Xivri, Shopify, and our service providers, employees, officers, agents, and affiliates from claims, losses, liabilities, and reasonable expenses resulting from:

  • Your violation of these Terms of Service
  • Your unlawful use of our services
  • Your infringement of another person’s rights

18. Severability

If any part of these Terms of Service is found to be unlawful, invalid, or unenforceable, the remaining sections will continue in effect.

19. Waiver

Our failure to enforce a provision of these Terms of Service does not waive our right to enforce it later.

20. Governing Law

These Terms of Service are governed by the laws of the State of California and applicable United States federal law, without regard to conflict-of-law principles.

Any disputes will be subject to the jurisdiction of the appropriate courts located in California, except where applicable consumer law provides otherwise.

21. Changes to These Terms

We may update these Terms of Service to reflect changes to our services, business practices, or legal obligations.

The revised terms will be posted on this page with an updated “Last updated” date.

Your continued use of our services after an update constitutes acceptance of the revised terms where permitted by law.

22. Contact Information

Questions about these Terms of Service can be sent to:

Legal Business Name: CLOTHING KARLA LLC
Trading Name / Store Brand: Xivri
Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Business Address:
CLOTHING KARLA LLC
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States