Cancellation Policy

Last updated: October 8, 2026

Xivri is an online retail brand operated by CLOTHING KARLA LLC. This Cancellation Policy explains when and how an order cancellation can be requested.

Cancellation Request Window

You may request cancellation until your order is fulfilled.

Contact us as soon as possible. A cancellation is confirmed only after our customer support team confirms that the order has not been fulfilled and approves the request.

An order cannot be cancelled after fulfillment, shipment, or transfer to a shipping carrier.

How to Request a Cancellation

Contact our customer support team as soon as possible:

Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Include:

Your order number
The email address used during checkout
The reason for the cancellation request

Writing “Cancellation Request” and your order number in the email subject line may help us identify your request.

Cancellation Approval

A cancellation is confirmed only after our customer support team approves the request.

Submitting a cancellation request does not automatically cancel an order.

Cancellation requests are accepted until fulfillment. The order must not have been fulfilled, shipped, or transferred to a carrier.

Orders That Cannot Be Cancelled

We cannot cancel:

Orders that have been fulfilled
Orders that have already shipped
Orders already transferred to a carrier

If an order cannot be cancelled, the customer may request an eligible return after delivery according to our Return and Refund Policy.

Address or Order Changes

Shipping address
Product
Size
Color
Order quantity

Changes are not guaranteed after an order is submitted.

If we cannot make the requested change, we may attempt to cancel the order when it remains eligible. Otherwise, the order will continue processing as originally submitted.

Refunds for Approved Cancellations

When an approved cancellation involves a completed payment, the refund will be issued to the original payment method.

Approved cancellation refunds are normally issued within 10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

Refunds cannot be issued to a different payment method unless required by law.

Duplicate Orders

If you accidentally place a duplicate order, contact us immediately.

We will attempt to cancel the duplicate order if it has not been fulfilled, shipped, or transferred to a carrier.

Payment Authorization Holds

Some banks may display a temporary payment authorization even when an order is cancelled.

The time required to remove or release an authorization hold is controlled by the bank or payment provider.

Contact your payment provider if a pending authorization remains longer than expected.

Refused or Undeliverable Packages

Refusing delivery does not count as an approved cancellation.

Packages returned because of refusal, an incorrect address, or failed delivery are handled according to our Shipping Policy and Return and Refund Policy.

Applicable deductions or eligibility requirements may apply when permitted by the published policies and applicable law.

Contact Information

For cancellation or order-change requests, contact us:

Legal Business Name: CLOTHING KARLA LLC
Trading Name / Store Brand: Xivri
Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Business Address:
CLOTHING KARLA LLC
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

When contacting us, include your order number and the email address used during checkout.