Cancellation Policy

Last updated: July 30, 2026

At Xivri, we process orders quickly to ensure fast delivery. Please review our cancellation policy carefully before placing your order.

Order Cancellation Window
You may request an order cancellation within 12 hours of placing your order. After this window, your order may have already entered the processing or fulfillment stage and cannot be cancelled.

How to Request a Cancellation
To request a cancellation, please contact us as soon as possible through one of the following:

- Email: support@xivri.com
- Phone: (909) 500-3440

Please include your order number and the reason for cancellation in your message.

Cancellation Approval
Cancellations are subject to approval based on the current status of your order. If your order has already been shipped, it cannot be cancelled. In that case, you may initiate a return once the item is delivered. Please refer to our Return & Refund Policy at www.xivri.com/policies/refund-policy for more details.

Refunds for Cancelled Orders
If your cancellation request is approved before shipment, a full refund will be issued to your original payment method within 10 business days.

Orders That Cannot Be Cancelled
- Orders that have already been shipped or fulfilled
- Orders placed outside of the 12-hour cancellation window

Xivri
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States