Refund policy

Last updated: July 30, 2026

30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible, items must be unworn and unwashed, in original condition with all tags attached, and in original packaging with proof of purchase.

How to Start a Return
Contact us at support@xivri.com or call (909) 500-3440 with your order number and reason for return. Do not send items back without prior authorization — unauthorized returns will not be accepted.

Once approved, we will provide a prepaid return shipping label and instructions. Ship your return to:

Xivri
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Non-Returnable Items
The following items are final sale and cannot be returned: sale or clearance items, gift cards, perishable goods, custom or personalized orders, and personal care or hygiene products.

Damaged or Incorrect Items
Inspect your order upon delivery. If your item arrives defective, damaged, or incorrect, contact us at support@xivri.com or call (909) 500-3440 within 7 days of delivery with photos. We will resolve the issue at no cost to you.

Exchanges
We do not offer direct exchanges. To get a different size or color, return your original item and place a new order once your return is approved.

Refunds
Once we receive and inspect your return, we will notify you of approval status within 2 business days. Approved refunds are issued to your original payment method within 10 business days. If 10 business days have passed since approval and you have not received your refund, contact us at support@xivri.com or call (909) 500-3440.

EU Customers —