Payment Policy

Last updated: September 22, 2026

Xivri is an online retail brand operated by CLOTHING KARLA LLC. This Payment Policy explains the accepted payment methods, currency, payment authorization, security, taxes, discounts, and billing requirements for purchases made through www.xivri.com.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • Diners Club

Payment method availability may depend on the customer’s device, browser, location, and eligibility. Only the payment methods displayed during checkout are available for a specific order.

Currency

All product prices and charges on www.xivri.com are displayed and processed in United States Dollars (USD) unless otherwise stated.

Your bank or payment provider may apply currency conversion, international transaction, or processing fees. CLOTHING KARLA LLC does not control fees charged by banks or third-party payment providers.

Payment Authorization

By submitting an order, you confirm that:

  • The payment information provided is accurate and complete
  • You are authorized to use the selected payment method
  • Sufficient funds or credit are available to complete the purchase
  • The billing information matches the information held by your payment provider

Submitting an order does not guarantee acceptance. An order is accepted after payment is successfully authorized and the order is confirmed.

Secure Payment Processing

Payments are processed through Shopify and authorized third-party payment providers.

CLOTHING KARLA LLC does not directly collect or store complete payment card numbers.

Payment providers may collect and process information required to authorize, verify, complete, or refund a transaction according to their own terms and privacy policies.

Our website uses encrypted connections to help protect information transmitted during checkout. However, no online payment or data-transmission method can be guaranteed to be completely secure.

Billing Information

Customers must provide complete and accurate billing information during checkout.

Incorrect or incomplete billing information may result in:

  • Payment authorization failure
  • Order-processing delays
  • Additional verification
  • Order cancellation

Contact us promptly if you discover an error after placing an order. We cannot guarantee that billing information can be changed after a payment has been processed.

Taxes

Applicable sales tax is calculated based on the order and shipping destination and is displayed during checkout before payment is completed.

Customers are responsible for reviewing the complete order total before submitting payment.

Discounts and Promotional Codes

Valid discount or promotional codes must be entered during checkout before the order is submitted.

Unless otherwise stated:

  • Discount codes cannot be combined
  • Discounts cannot be applied after an order is placed
  • Promotions have no cash value
  • Eligibility requirements may apply
  • Product exclusions may apply
  • Promotional offers may have expiration dates or usage limits

The applicable discount and final order total will be displayed during checkout.

Payment Verification and Fraud Prevention

To protect customers and our business, we may review an order for suspected fraud, unauthorized payment activity, or inconsistent billing information.

We may request additional information to verify an order. An order may be delayed or cancelled if:

  • Payment cannot be authorized
  • Billing information cannot be verified
  • Fraudulent or unauthorized activity is suspected
  • The payment provider requests additional verification

Any verification information must be provided through an authorized and secure communication method.

Payment Failure or Declined Transactions

If a payment is declined or cannot be authorized:

  1. Confirm that the payment details are correct.
  2. Confirm that the billing address matches your payment provider’s records.
  3. Confirm that sufficient funds or credit are available.
  4. Contact your bank or payment provider.
  5. Try another payment method displayed during checkout.

CLOTHING KARLA LLC cannot override a payment decline issued by a bank or payment provider.

Pending or Duplicate Charges

Some banks may display a temporary pending authorization when a payment attempt is submitted.

A pending authorization is not always a completed charge and may be released automatically by the payment provider.

If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction information. Do not send complete payment card details by email.

Order Confirmation

After an order is successfully submitted, an order confirmation will be sent to the email address provided during checkout.

If you do not receive an order confirmation:

  • Check your spam or junk folder
  • Confirm that the email address used during checkout is correct
  • Contact our customer support team

An order confirmation does not prevent an order from being cancelled if payment verification fails, fraud is suspected, or the product becomes unavailable.

Order Changes and Cancellations

Order cancellation requests are governed by our published Cancellation Policy.

If an approved cancellation involves a completed payment, the refund will be issued to the original payment method.

Orders that have already been shipped cannot be cancelled and must follow the applicable return process.

Refunds

Approved refunds are issued to the original payment method according to our Return and Refund Policy.

After a refund is issued, the bank or payment provider may require additional time to post the funds to the customer’s account.

CLOTHING KARLA LLC cannot issue a refund to a different payment method unless required by law.

Chargebacks and Payment Disputes

Contact us before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

When contacting us, include:

  • Your order number
  • The email address used during checkout
  • A description of the issue
  • Any relevant supporting information

Submitting false or fraudulent payment disputes may result in order cancellation or restriction of future purchases where permitted by law.

Contact Information

For questions about a payment, charge, refund, or order, contact us:

Legal Business Name: CLOTHING KARLA LLC
Trading Name / Store Brand: Xivri
Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Business Address:
CLOTHING KARLA LLC
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

When contacting us about an existing order, include your order number and the email address used at checkout.