Frequently Asked Questions

Have questions? We've got answers. If you don't find what you're looking for, feel free to reach out to us directly.

Orders

How do I place an order?
Simply browse our website, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?
Orders are processed quickly. If you need to make changes, please contact us at support@xivri.com or call (909) 500-3440 as soon as possible. We cannot guarantee changes once an order has been processed.

How will I know my order was placed successfully?
You will receive an order confirmation email immediately after your purchase. Please check your spam folder if you don't see it in your inbox.

Shipping

Where do you ship?
We currently ship to addresses within the United States only.

How long does shipping take?
Orders are processed within 1–3 business days. Delivery takes 5–8 business days after shipment. Total estimated time from order to delivery is 6–11 business days.

Is shipping free?
Yes! We offer free standard shipping on all orders within the United States.

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking to become active.

Returns & Refunds

What is your return policy?
Please visit our Return & Refund Policy page at www.xivri.com/policies/refund-policy for full details.

How do I start a return?
Contact us at support@xivri.com with your order number and reason for return. Our team will guide you through the process.

Products

How do I find the right size?
Each product page includes a size chart to help you find the perfect fit. If you're between sizes, we recommend sizing up for a more comfortable fit.

Are your products true to size?
Our activewear and loungewear are designed to fit true to size. Please refer to the size chart on each product page for the best guidance.

How do I care for my Xivri products?
We recommend machine washing on a gentle cycle with cold water and laying flat to dry. Avoid bleach and high heat to maintain the quality and shape of your garments.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover.

Is my payment information secure?
Yes. All transactions are processed through a secure, encrypted payment gateway using SSL technology. We never store your payment information on our servers.

Still Have Questions?

Business Name: Xivri
Email: support@xivri.com
Phone: (909) 500-3440
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)

Xivri
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States