Privacy policy

Last updated: September 22, 2026

Overview

Xivri is an online retail brand operated by CLOTHING KARLA LLC (“we,” “us,” or “our”). We operate the online store at www.xivri.com.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make a purchase, create an account, contact us, or otherwise use our services.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

Our store is powered by Shopify. For information about how Shopify processes personal information, visit Shopify’s privacy policy at:

https://www.shopify.com/legal/privacy

Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Contact Information

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products purchased
  • Order history
  • Returns, refunds, and cancellations
  • Shipping and delivery information
  • Transaction details

Payment Information

Payments are processed securely by Shopify and authorized payment providers. We do not directly store complete payment card numbers.

Payment processors may collect information necessary to authorize and complete your transaction.

Account Information

If you create a customer account, we may collect:

  • Username or email address
  • Password or authentication credentials
  • Saved addresses
  • Account preferences
  • Order history

Device and Usage Information

When you visit our website, we or our service providers may automatically collect:

  • IP address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Links clicked
  • Referring website
  • Approximate location
  • Date and time of access
  • Shopping and browsing activity

Communications

We collect information you provide when you:

  • Email us
  • Call customer support
  • Submit a contact form
  • Request a return or refund
  • Send a product review
  • Communicate with us regarding an order

How We Collect Personal Information

We collect personal information through the following sources:

Directly From You

We collect information that you provide when you place an order, create an account, subscribe to communications, contact customer support, or request a return or refund.

Automatically

We collect certain technical and usage information through cookies, pixels, log files, and similar technologies when you browse our website.

From Service Providers

We may receive information from Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and other service providers that help us operate our business.

How We Use Personal Information

We may use personal information for the following purposes:

  • Processing payments and completing orders
  • Arranging shipping and delivery
  • Providing order confirmations and tracking information
  • Managing returns, refunds, cancellations, and customer inquiries
  • Creating and maintaining customer accounts
  • Detecting and preventing fraud or unauthorized activity
  • Improving our products, website, and customer experience
  • Understanding how customers use our website
  • Sending marketing communications when permitted by law
  • Personalizing content and advertising
  • Complying with legal, tax, accounting, and regulatory obligations
  • Protecting our customers, business, and legal rights

How We Share Personal Information

We may share personal information with trusted service providers when necessary to operate our business.

These providers may include:

  • Shopify, our ecommerce platform provider
  • Payment processors and financial institutions
  • Shipping carriers and fulfillment providers
  • Customer support and communication providers
  • Website hosting and technical service providers
  • Analytics and advertising platforms
  • Fraud prevention and security providers
  • Professional advisers, such as accountants, attorneys, and insurers
  • Government authorities or law enforcement when required by law

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not disclose personal information for purposes unrelated to those described in this Privacy Policy.

Advertising and Marketing

We may use information about your interactions with our website to measure advertising performance and show you relevant promotions.

Where required by law, we will obtain your consent before using personal information for targeted advertising or marketing.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

You may still receive non-promotional communications related to your orders, account, returns, refunds, or customer support requests.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Maintain your shopping cart
  • Remember your preferences
  • Enable account and checkout functions
  • Protect the website against fraud
  • Measure website traffic and performance
  • Understand how customers use our store
  • Support advertising and marketing activities

You can control cookies through your browser settings and any privacy controls available on our website.

Disabling certain cookies may prevent some website features from working properly.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purposes described in this Privacy Policy
  • Provide products and customer support
  • Maintain business and transaction records
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes
  • Enforce our agreements
  • Prevent fraud and protect our legal rights

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system, storage method, or electronic transmission is completely secure. We cannot guarantee absolute security.

International Data Transfers

Our service providers may process personal information in countries other than the country where you live, including the United States and Canada.

When required, we use recognized legal safeguards for international data transfers.

Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request a copy of your information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Opt out of certain targeted advertising
  • Appeal a decision concerning a privacy request
  • Submit a complaint to an appropriate data protection authority

These rights may be subject to legal exceptions and verification requirements.

To submit a privacy request, contact us at support@xivri.com.

We may need to verify your identity before processing a request.

California Privacy Rights

California residents may have rights under applicable California privacy laws, including the right to:

  • Know what personal information we collect and use
  • Request access to or deletion of personal information
  • Correct inaccurate personal information
  • Opt out of certain sharing or targeted advertising
  • Limit certain uses of sensitive personal information
  • Receive equal service and pricing when exercising privacy rights

CLOTHING KARLA LLC does not sell personal information in exchange for money.

To exercise a California privacy right, contact us at support@xivri.com.

European Economic Area and United Kingdom

If you live in the European Economic Area or United Kingdom, we process personal information under one or more recognized legal bases, including:

  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests
  • Your consent

You may have the right to access, correct, delete, restrict, or object to the processing of your personal information and request data portability.

You may also withdraw consent at any time when processing is based on consent.

You can submit a complaint to your local data protection authority.

Children’s Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact support@xivri.com so we can review and delete it when appropriate.

Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. Review the privacy policy of any third-party website before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, legal obligations, or privacy practices.

The revised policy will be posted on this page with an updated “Last updated” date.

We encourage you to review this policy periodically.

Contact Information

For questions about this Privacy Policy or to submit a privacy request, contact us using the information below.

Legal Business Name: CLOTHING KARLA LLC
Trading Name / Store Brand: Xivri
Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Business Address:
CLOTHING KARLA LLC
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States