Privacy policy

Last updated: July 30, 2026

Overview
Xivri ("we," "us," or "our") operates the online store at www.xivri.com. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our store. By using our store, you acknowledge and agree to this policy.

Our store is powered by Shopify. For information on how Shopify handles data, visit: https://www.shopify.com/legal/privacy/app-users

Personal Information We Collect
- Contact details: name, email address, phone number, billing and shipping address
- Payment information: payment card details processed securely through Shopify Payments (we do not store full card numbers)
- Order and transaction data: items purchased, order history, returns, and exchanges
- Account information: username, password, and preferences if you create an account
- Device and usage data: IP address, browser type, pages visited, and how you interact with our site
- Communications: messages you send us via email or contact forms

How We Collect Information
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar tracking technologies when you browse our store
- From third-party services such as Shopify, payment processors, and shipping carriers

How We Use Your Information
We use your personal information only for the following purposes:
- To process and fulfill your orders, including shipping and returns
- To communicate with you about your orders, account, or inquiries
- To send marketing emails and promotions (you may opt out at any time)
- To improve our store and personalize your shopping experience
- To detect and prevent fraud and unauthorized activity
- To comply with applicable laws and legal obligations

We do NOT sell your personal information to third parties. We do NOT use your data for purposes beyond what is described in this policy.

How We Share Your Information
We share your information only with trusted parties necessary to operate our business:
- Shopify: our e-commerce platform provider
- Payment processors: to securely process transactions
- Shipping carriers: to fulfill and deliver your orders
- Marketing platforms: such as email service providers, only for communications you have consented to
- Legal authorities: when required by law, court order, or to protect our rights

Cookies
We use cookies to keep track of your cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features of our store may not function properly as a result.

Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your personal information
- Opt out of marketing communications at any time via the unsubscribe link in any email
- Opt out of targeted advertising based on your online activity

To exercise any of these rights, contact us at support@xivri.com.

California residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of your data. We do not sell personal information.

EU/UK residents (GDPR): You have the right to access, correct, delete, restrict, or object to processing of your data, and to data portability. You may also withdraw consent at any time and lodge a complaint with your local data protection authority. A list of EU supervisory authorities is available at: https://edpb.europa.eu/about-edpb/about-edpb/members

Children's Privacy
Our store is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Data Security and Retention
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by law.

International Data Transfers
Your information may be transferred to and processed in countries other than where you reside, including the United States. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us
Email: support@xivri.com
Phone: (909) 500-3440
Address: Xivri, 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States