Shipping policy

Last updated: September 22, 2026

Xivri is an online retail brand operated by CLOTHING KARLA LLC. This Shipping Policy explains our order processing, shipping rates, delivery estimates, tracking, and delivery procedures.

Shipping Destinations

We currently ship to valid addresses within the United States only.

We do not currently offer international shipping.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Order Processing Time

Orders are processed within 3 business days.

Business days are Monday through Friday and exclude United States federal holidays.

Order cutoff time: 2:00 PM Pacific Time (Los Angeles), Monday through Friday, excluding United States federal holidays. Orders placed at or after the cutoff time begin processing on the next business day. Our processing time remains 3 business days; the cutoff does not guarantee same-day shipping.

Orders placed on weekends or holidays begin processing on the next business day.

You will receive an order confirmation email after your order is successfully placed.

Shipping Rates

We offer free standard shipping on eligible orders shipped within the United States.

Any applicable shipping cost or available shipping method will be displayed during checkout before payment is completed.

Estimated Delivery Time

Standard shipping normally follows this estimated schedule:

  • Processing time: 3 business days
  • Transit time: 5–8 business days
  • Total estimated delivery time: 8–11 business days from the day order processing begins, subject to the order cutoff time, weekends, and United States federal holidays

Delivery estimates are not guaranteed. Delays may occur because of carrier disruptions, weather, holidays, high order volume, incorrect addresses, or circumstances outside our reasonable control.

Order Tracking

After your order ships, we will send a shipping confirmation email containing the available tracking information.

Please allow 2–5 business days for tracking updates to become active in the carrier’s system.

Tracking information may not update immediately after a shipping label is created.

Shipping Address Accuracy

Customers are responsible for checking their shipping address before submitting an order.

Contact us as soon as possible if you notice an address error:

Customer Support Email: support@xivri.com
Phone: (909) 500-3440

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

CLOTHING KARLA LLC is not responsible for delays, failed delivery, or loss caused by an incomplete or incorrect address submitted by the customer.

Delayed Shipments

Delivery dates are estimates and may be affected by events outside our control.

If tracking has not updated for an extended period or the order has not arrived within the estimated timeframe, contact our customer support team. We will review the available tracking information and assist with the next appropriate step.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, porch, or building reception area.
  2. Ask household members, neighbors, or building management whether they accepted the package.
  3. Allow up to 48 hours, because some carriers mark packages delivered before final delivery.
  4. Contact the shipping carrier using the tracking number.
  5. Contact us if you still cannot locate the package.

We will assist by reviewing the available order and tracking information. A replacement or refund is not guaranteed when the carrier confirms successful delivery.

Lost Packages

If a package appears to be lost in transit, contact us at support@xivri.com with your order number.

We may contact the shipping carrier or request additional information before determining the appropriate resolution.

Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Approved damaged or incorrect-item claims will be handled according to our Return and Refund Policy.

Multiple Packages

An order may be delivered in more than one package. Packages from the same order might arrive on different dates and may have separate tracking numbers.

Order Cancellations

Cancellation requests are governed by our published Cancellation Policy.

An order that has already been shipped cannot be cancelled. After delivery, an eligible item must follow our Return and Refund Policy.

Contact Information

For questions about shipping, delivery, or tracking, contact us:

Legal Business Name: CLOTHING KARLA LLC
Trading Name / Store Brand: Xivri
Customer Support Email: support@xivri.com
Phone: (909) 500-3440

Business Address:
CLOTHING KARLA LLC
8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States