Shipping policy

Last updated: July 30, 2026

Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed on weekends or holidays will begin processing the next business day. You will receive an order confirmation email immediately after purchase.

Shipping Destination
We currently ship to addresses within the United States only.

Shipping Rates & Estimated Delivery Times

Standard Shipping
- Processing Time: 1–3 business days
- Delivery Time: 5–8 business days
- Total Estimated Time: 6–11 business days
- Cost: Free

Estimated delivery times are calculated from the date of shipment. Total estimated time is calculated from the date of order.

Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Please allow 2–5 business days for tracking information to become active in the carrier's system.

Shipping Delays
Xivri is not responsible for shipping delays caused by carrier disruptions, weather events, or other circumstances beyond our control. Estimated delivery times are not guaranteed.

Lost or Stolen Packages
If your tracking information shows your package as delivered but you have not received it, please:
1. Check with neighbors or building management.
2. Contact the carrier directly to file a claim.

Xivri is not liable for packages confirmed as delivered by the carrier.

Contact Us
Email: support@xivri.com
Phone: (909) 500-3440
Address: Xivri, 8375 Sultana Ave, Unit 2, Fontana, CA 92335, United States